Can I self collect my order?
Yes, you may collect your order from our address 52 Ubi Avenue 3, Frontier #01-45 Singapore 408867 . To schedule a pick up, please drop us a message with your invoice number.
Can I make my own arrangements for delivery?
Yes you may, this would be considered self checkout. If you opt for this option, you will be required to ensure the driver collects the items.
Is there free delivery?
We do not offer free delivery services.
Are there additional fees for standard delivery?
Yes, there are additional fees required for delivery for items with total dimensions more than 150cm which will be paid upon checkout.
How long will standard delivery take?
Standard delivery will deliver within 4 - 6 working days after checkout.
Are there additional fees for urgent delivery?
Yes, there are additional fees applied for express delivery. You will be able to see the calculations at the check out page.
How long will express delivery take?
Express delivery will take 1 working day, after checkout.
What is the lead time for delivery?
After successful checkout, standard delivery will start 4-6 working days after mockup has been approved. This estimate may be affected if there are multiple changes or delays on the client's side for final mockup approval
Where do I track my order's progress?
After creating an account, you will be able to track your order’s status by entering your invoice number and mobile number you checked out with on the ‘Track Order’ page. You can also track your from the ‘TRACK YOUR ORDER’ field on the home page.
How are orders protected during delivery?
We will pack orders into boxes or packing material suitable for the order. Sufficient protection measures like bubble wrap or corner protectors will be used to protect the order during delivery.
How can I receive email notifications for the latest promotions?
Click here to join our mailing list and you’ll be updated on the latest happenings!
How can I leave a feedback / complain?
You may drop us an email at marketing@visiondisplay.com to leave a feedback on your experience and our team will get back to you within 3-5 working days.
How can I review an item/service I purchased?
You may leave a review on our google account, Click here.
I would like a promo code, what should I do?
Promo codes are given to loyal customers and subscribers of our mailing list from time to time. To enjoy perks, you can subscribe to our mailing list here .
Who do I contact in regards to collaborations?
Send an email to our marketing team at marketing@visiondisplay.com and our team will get back to you within 3-5 working days.
I am interested in having a tour, who do I contact?
Send an email to marketing@visiondisplay.com with the subject title “ Request for Showroom Tour” with your preferred date and our team will get back to you within 3-5 working days.
Do I need to create an account to order?
You are not required to create an account to place an order. We highly recommend that you create an account to enjoy member's perks. Click here to create an account.
What do I do if I forget my password?
Simply click on “Forgot Password” located at the Login page. You will receive an email containing a temporary password to your registered email address
I have a promo code, how do I redeem it ?
You can redeem your promo / coupon code at the shopping cart checkout.
I haven't received a temporary password.
Please check that you have entered the correct email address linked to your account. Do check your Spam and junk box. Alternatively, you may send us an email at contact@visiondisplay.com or contact our Customer Service at +65 6392 3321 .
How do I update my account information?
Log in to your account and click on 'Profile'. Update the required information by clicking the “Edit” button and finally click on “Save”. Your changes will be updated.
I forgot my email address for login, what should I do?
Please send an email to contact@visiondisplay.com . Provide us with your name and contact number to retrieve your account.
Where can I check my order details?
Click on the icon, then My Order tab, you will be able to locat all information related to your order(s).
Can I place an order directly via phone call or an email?
Unfortunately, we only accept orders placed on our website. If you require assistance navigating through the site, you may contact us.
I have a promo code, how do I redeem it ?
You can redeem your promo code by entering it into the promo code box that is located on the cart checkout page. To navigate the cart checkout page, simply click on the grey cart icon located at the top right.
The promo code I used is not reflected upon checkout, what do I do?
You might have entered an invalid or incorrect promo code. Reach out to our contact support team directly at contact@visiondisplay.com . Do note that once payment is done, the promo code cannot be applied.
Where do I upload my artwork?
We have two ways to upload your artwork, first is after selection of preference and second is on the cart page. You will be able to locate an edit icon next to your order.
What format files are accepted for artwork uploading?
We accept Adobe Illustrator Artwork (AI), Encapsulated PostScript (EPS), JPG, PDF, TIFF and ZIP files. You may also send us a link.
What should I do if the artwork is not accepted by the site?
Click the ‘Skip’ button on the upload artwork page. Afterwards, drop us an email at online@visiondisplay.com with your artwork, full name and mobile number.
I cannot upload my design file, what should I do?
You may email your artwork to our support team at online@visiondisplay.com and we will get in touch with you shortly.
Do I give approval before the printing commences?
Yes, if you have submitted an artwork for printing, the designers will produce a design mockup for your approval. You can expect an email with a link that asks for you to confirm the artwork. When you are satisfied, click on ‘Approve Mockup’ and production will commence.
I have last minute changes required. Can I still make changes after approving the mockup?
Once we receive the approval, our system will automatically send the artwork to the production team and won't be able to retract the artwork.
Can I view my past uploaded artwork?
Yes, you are able to do so. At the ‘Upload Artwork’ page, click on ‘History’ to see your past uploaded artworks.
I do not have my own artwork, can I still print?
Yes, you can choose an artwork from our vast image library (Coming Soon) to print your product(s).
Is there a minimum charge applied?
For printing and boards, we have a minimum charge applied, depending on the printing and boards options.
How long does it require for the support team to get back to me?
The support team will respond to you within 24hours. For urgent orders, please call the hotline directly at 8781 1845 .
The item that I would like to order is out of stock, what should I do?
Drop an email to contact@visiondisplay.com with the material you would like to purchase and indicate its dimensions
What happens to Items that are damaged during production?
Please note that Vision Display will not be liable for any damages caused to the product(s), during the production process. In the event of damage, we will not be able to refund and replace the customer’s loss.
What happens to an order that was printed incorrectly?
Once the mockup is approved, no changes are allowed to be made. The customer will not be compensated for their loss, nor refunded.
My custom order was not carried out the way I wanted it to be, what’s next?
We’re sorry you’re unsatisfied with the outcome of your order. Unfortunately, we are unable to process a refund. Each custom order goes on a case-by-case basis. We will try our best to rectify the problem. Do drop us an email at contact@visiondisplay.com and we’ll get back to you within 1-3 working days.
What are my payment options?
You may pay using Paypal or Stripe which supports Visa / MasterCard / American Express credit and debit cards. Stripe also supports cards like China UnionPay (CUP), Discover and Diners and Japan Credit Bureau (JCB).
Can I edit my order after receiving a confirmation email?
Once the order is received, the design team will proceed to send you a mockup. You may request for any changes before giving an approval to the mockup.
Can I make a partial payment first?
Only a few selected orders are allowed to make partial payment, depending on how big the order is and which products were chosen. The balance amount is to be paid after the order has been produced before delivery / installation.
Do you accept international credit cards?
Yes, we accept all cards supported by Stripe like Visa, MasterCard, AMEX, China UnionPay (CUP), Discover and Diners and Japan Credit Bureau (JCB).
Is GST included in your items?
All tax incurred from the order will be calculated at the checkout page. Prices on the order page are solely for the cost of the product(s).
How do I retrieve my invoice?
After a successful order, you will receive an email about your order. Click on the ‘View Invoice’ button to see your order’s current status and click the ‘Download Invoice’ button on the top right to view and download your invoice.
Alternatively, enter your invoice number into the ‘Track Order’ page. Click open any of the items in your order to see their status. You may view or download your invoice by clicking on the ‘PDF’ text next to your item’s ‘Order Placed’ Status.
Do you accept any other form of local payment methods?
Yes, you may either Paynow to our UEN number 201333825N, Apple pay or google pay.
Am I allowed to cancel my order?
Once payment is processed, you are not allowed to cancel your order
Can I request for a refund after checkout?
Once payment is processed, you are not able to request for a refund.
Can I request for a refund after approving the mockup?
Once the mockup is approved, it gets sent to the production team immediately, thus you are not able to request for a refund.
Can I request for a refund during the production stage?
Once the production stage begins, refunding is not allowed.